Refund Policy

1. Your Right to Cancel (Cooling-Off Period)

If you are a consumer purchasing from us as a distance contract (i.e. through our Website), you have a statutory right to cancel your order within 14 calendar days beginning on the day after you receive the goods (the "cooling-off period").

To exercise your right to cancel, you must inform us of your decision by an unequivocal statement (e.g. by email or post). You may use the model cancellation form below, but it is not obligatory.

Model Cancellation Form (optional)

2. Conditions for Return

To be eligible for a full refund, returned products must:

• be returned within 14 calendar days of notifying us of your cancellation;
• be in their original, unopened and unused condition;
• be in the original packaging with all seals intact;
• not have been used or tampered with.

For hygiene and food safety reasons, we are unable to accept returns of food supplement products that have been opened or whose packaging seals have been broken, unless the product is faulty or not as described. This does not affect your statutory rights.

3. How to Return

1. Contact us at hello@muscledetoxify.world or by telephone on +44 20 7946 0312 within the 14-day cooling-off period to notify us of your wish to return.
2. We will provide you with a return address and any relevant instructions.
3. Pack the product securely in its original packaging and send it to the address provided. We recommend using a tracked delivery service as we cannot accept responsibility for returns lost in transit.
4. Include your name, order reference, and reason for return (optional) inside the package.

Return postage costs are the responsibility of the customer, except where the product is faulty or not as described, in which case we will cover reasonable return postage costs.

4. Refund Processing

Once we have received and inspected your returned product, we will notify you by email or telephone. If your return is approved, we will process your refund within 14 calendar days of receiving the goods (or evidence that you have returned them, whichever is earlier). Refunds will be made using the same payment method used for the original transaction.

We reserve the right to make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Faulty or Damaged Products

If you receive a product that is faulty, damaged, or not as described, you have additional rights under the Consumer Rights Act 2015. Please contact us immediately at hello@muscledetoxify.world with a description and, where possible, photographs of the issue. We will arrange a replacement or full refund as appropriate, including any reasonable return postage costs.

6. Contact for Returns Enquiries